Engage

You never get a second chance to make a first impression, so start off on the right foot

Boost your agents’ productivity so they can offer better solutions in less time. Chatso’s comprehensive customer information, streamlined chat forms, and real-time Service Rating Trackers not only helps you satisfy customers, but delight them. 


    Boost Agent Efficiency for Proactive Engagement

    Empower your team with speed and flexibility – while freeing them to have greater impact.
    • Expedite customer discovery time with timesaving pre-chat forms that ask for customer information before chat.
    • Eliminates repetitive questions.
    • Chat routing Intelligently assigns incoming chats to active agents to ensure prompt support.

    Delight at the Right Moment

    Provide your customers with a tailored support experience throughout every stage of their buying journey.
    • Proactively engage customers to reduce cart abandonment and increase conversion rate.
    • Real-time lead nurturing provides product and service information at the right place, at the right time.
    • Seamlessly integrate with WordPress and Breadstack CRM to perfect product recommendations personalized for every customer.

    Delight at the Right Moment

    Provide your customers with a tailored support experience throughout every stage of their buying journey.
    • Proactively engage customers to reduce cart abandonment and increase conversion rate.
    • Real-time lead nurturing provides product and service information at the right place, at the right time.
    • Seamlessly integrate with WordPress and Breadstack CRM to perfect product recommendations personalized for every customer.

    Digital CX - Humanized

    Deliver personalized customer care that beats retail. Whether your customers are on desktop, mobile, or social, you’ll be able to provide a custom tailored experience that’s unique for every customer.
    • Intelligently assign incoming chats to active agents to ensure prompt support.
    • Impress visitors with exhaustive product information and recommendations powered by machine learning.

    "Acquiring a new customer can cost up to 25x more than retaining an existing customer."

    Analyze

    Smart analytics that don’t just save money, but keeps it coming

    Strengthen brand loyalty, elevate your CSAT, and turn customers into advocates with benefits they’ll be delighted to have and products they didn’t know they needed.


      Delight Every Lead

      Gain access to insight on customer purchasing behavior, comprehensive customer data, and trends on past order history to capture, captivate, and convert.
      • Provide a custom tailored experience that’s unique for every visitor.
      • Provide your team with context that actually matters.
      • Keep communication clear, organized and consistent by associating unregistered customers with existing ones.

      Stay Multiple Steps Ahead

      Identify issues before they become a problem. Track chat volumes, monitor agent productivity, and analyze metrics to see the impact of wait times and missed chats.
      • Keep track of all past chat conversations and browse by customer, agent, and service.
      • Download transcripts and directly email anyone and everyone.
      • Manage agent privileges, service and store information at your fingertips all while tracking performance statistics.

      Turn Reactive Recommendations into Proactive Upselling

      Smart algorithms help your agents offer personalized, real-time incentives such as discounted items, coupons, and free gifts to provide your audience with the right incentives at the right moment.
      • Automated upselling frees up agent time to focus on high-value interactions.
      • Free up inventory space by automating overstocked product recommendations that make sense.
      • Rectify shipping delays, customer dissatisfaction, and other concerns with scaled coupons and discounts.

      “A moderate increase in Customer Experience generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues.”

      Organize

      Immediate and reliable
      Customer Support - all the time

      Delivering quality support while growing your business doesn’t need to be hard. Our sophisticated workflow management features take the ease off of your everyday hustle.


        Omnichannel Management

        Make the most of omni channel management by easily connecting stores/channels from WordPress to Breadstack CRM and Chatso.
        • Link stores and set up Live Chat in WordPress in minutes.
        • Add, view, and remove stores and store data with the click of a button.
        • Enable full functionality without an IT team.

        Customer support that actually supports

        View your team’s chatload, privileges, and performance all in one place to assign interactions that make the best use of each agent.
        • Transfer chats between agents with ease to connect customers to experts.
        • Assign roles, service categories, and teams to better serve visitors.
        • Track performance and set goals with individual Service Rating Trackers for each agent.

        “40% of buyers who use live chat are more likely to make online purchases (versus 22% of buyers who had never chatted).”

        Ready to get started?

        Start chatting to convert more leads, close more sales, and provide personalized real-time support.